| Delivery |
How much does delivery cost and how long does it take?Standard delivery - FREE All orders are subject to stock availability and where possible will be despatched within 2 working days. UK Deliveries are Monday to Friday only. Alterations normally take between 7 and 10 days, unless otherwise advised. What happens if some of my items are out of stock?If we need to send items from an order on a later delivery due to a lack of stock at the time of order this is referred to as a backorder. Delivery costs are for a complete order and are regardless of the number of items ordered. You will only be charged once for delivery and you will not be charged additional delivery costs for any items sent separately due to stock issues.Can my order be delivered the next day?UK Next day orders need to be placed before 12 noon.(Subject to passing our security checks which can delay despatch)UK next day are guaranteed to be delivered by DHL before 5.00 PM. These will require a signature on receipt. Note: Deliveries are Monday to Friday only. Can my order be delivered overseas?We are able to despatch orders to overseas addresses. For further details, please call Freephone 0800 915 0500 (Monday to Friday 8am - 10pm, Saturday and Sunday 8am - 5pm).How do I change my delivery address?Please contact our Customer Services Department on 0800 915 0500 from Monday to Friday 8am - 10pm, Saturday and Sunday 8am - 5pm.How do I pay for my order?You can pay by any Visa, MasterCard, Delta, Switch, Solo or JCB card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted through the HSBC payment gateway. Brook Taverner will not store any credit card details.The prices displayed on our web site are in British pounds. We currently debit money from your account the same day as completing and dispatching your order. Can I cancel or amend my order once it has been placed?All orders are processed immediately, which means that we are unable to amend or cancel orders once they have been placed so please do make sure you are happy with your order before placing it. If you require additional items, you can place a new order. If you do receive any items you no longer require or that are incorrect, you can simply return them free of charge under our no quibble guarantee for an exchange or refund.If you have any problems or queries regarding your order after it has been placed, you can always call our customer services team on 0800 915 0500 or e-mail What if I am charged VAT?All Pound Sterling (£) orders sent within the European Union are subject to Value Added Tax. This rate is set at 17.5% of the total order. (16% for despatches to Germany) Orders being sent outside of the EU will automatically have the VAT deducted.What happens if I do not receive my order in the timeframe?It rarely happens that our customers do not receive their order within the specified timeframe for each country; however, from time to time this does occur. If your parcel does not arrive please contact our Customer Service department on 0800 915 0500 (e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) and we will investigate the matter immediately for you. |
