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Terms and Conditions

Please read the following carefully. By using this website the "user" or "you" agree to the following terms of use.

Ordering

You can order products:

  1. on this website, or
  2. by telephoning, or
  3. by post.

If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details.

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Customer Service

Should you require advice on products, availability or sizing, simply call Freephone 0800 915 0500 (Monday - Friday 8.30am-5pm) and our knowledgeable staff will be happy to advise you.

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Prices

All prices on brooktaverner.co.uk are correct at time of publishing.

We try to make sure that the prices in our brochures and on our website are accurate however, we will need to validate the price before we process your order. We also aim only to display items which are in stock and can be dispatched quickly. If we are unable to supply a particular item that you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. We may offer a replacement or upgraded item as a replacement, but if this is not to your satisfaction, you may cancel your order.

You will be able to select your delivery options and costs before you submit your credit card details. If you order offline you will be notified of delivery costs.

No money will be taken from your account until the garments are despatched, unless you pay by paypal in which case the money will be taken immediately but held in our paypal account until the garments are despatched. If the order is split and the goods are sent at separate times then you will only be charged for the items that have been despatched.

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VAT

Prices include VAT for all UK purchases.

Pricing and VAT outside of the UK

If you order Products from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Brook Taverner has a policy of charging all customers the same throughout the world, so that the price paid in pounds sterling is the same wherever customers live (except for the cost of delivery). None of the significant additional administrative costs for overseas orders are passed on to customers. Equally, an effective reduction in prices through reclaiming VAT is not available.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

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Payment

You can pay by any Visa, MasterCard, Delta, Switch, Solo, AMEX, JCB card, Paypal or Klarna. To ensure that shopping on-line is secure, your credit/debit details will be encrypted through the [HSBC] payment gateway. Brook Taverner will not store any credit card details.

The prices displayed on our web site are in British pounds.

We currently debit money from your account only on the same day as dispatching your order unless payment is taken by Paypal where we will take the money immediately but hold it in our Paypal account until despatch

No money will be taken from your account until the garments are despatched unless payment is taken by Paypal where we will take the money immediately but hold it in our Paypal account until despatch. If the order is split and the goods are sent at separate times then you will only be charged for the items that have been despatched.

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Delivery

We aim to despatch all items within seven days of order receipt, stock permitting. When this is not possible we will contact you. If we are unable to include all items in one delivery, we will only charge you once for postage and packing. Standard delivery is charged at £4.95 per order. Should you require next day delivery or a Saturday delivery at an extra cost of £7.95 per order, please call Freephone 0800 915 0500 (Monday -Sunday, 8.30am-5pm).

Please note, any issues with deliveries such as missing items or non-receipt of parcel, must be reported within 48 hours of delivery. We cannot be held responsible for delays in receipt of goods due to unforseen circumstances by the carriers

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Overseas Delivery

We are able to despatch orders to overseas addresses. For further details, please call Freephone 0800 915 0500 (Monday - Sunday, 8.30am - 5pm).

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No Quibble Returns Policy

If you are not satisfied with your goods, simply return them to us within 3 months of purchase unworn and we will either exchange or refund you no questions asked* (please note that items damaged through wear cannot be returned). We recommend that you use one of the three methods above and enclose your delivery note, indicating the reason for the return. Where necessary we recommend that you insure the returned items as we cannot be held responsible for goods whilst in transit to us. Please retain proof of postage. Our free returns courier is Yodel. Alternative options are offered and are chargeable. You can also make use of free returns at any Brook Taverner store nationwide.

If you are returning goods which you bought using a discount or offer we will adjust the refund accordingly. If you fall below the discount/offer threshold then that discount or offer will no longer apply. Please see terms and conditions for more details.


 

You can write to, email us or telephone us.

Brook Taverner Ltd
Haincliffe Road
Keighley
West Yorkshire
BD21 5BU

[email protected]

Tel: 0800 915 0500

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Help and Advice

We are here to help. Whether you want to check availability, get advice on sizing or discuss an order you've already placed, we want to make things easy for you. So call us or email us with any queries.

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Our Responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data, consequential loss in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from Brooktaverner.com

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our brochures or website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

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General

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

We reserve the right not to provide or fulfil any order that is given in good will or otherwise.

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Copyright / trademarks / Data Protection

All content included on this site including but not limited to web site design, text, graphics, audio clips, visual clips, logos, and the selection and arrangement thereof are the property of Brook Taverner Limited or its suppliers and are protected by UK and international copyright laws.

All software used on this site is the property of Brook Taverner Limited or its software suppliers and is protected by UK and international copyright laws. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

From time to time Brook Taverner may make names and addresses from our mailing list available to carefully selected companies whose products may interest you. If you would prefer to have your name withheld please contact us on 0800 915 0500

We do pass on telephone details to our delivery companies to assist when there are delivery issues.

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Complaints

If, for any reason, you should wish to make a formal complaint please select one of the following:

Email: [email protected]

Telephone:0800 915 0500

Write to: Rachael Gee, Customer Services Manager, Brook Taverner LTd, Haincliffe Road, Ingrow, Keighley, BD21 5BU.

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50% Off Offer

  • The offer allows 50% off any item.
  • The code can only be used once.
  • Offer cannot be used in conjunction with any other offer.
  • Offer cannot be used in conjunction with any sale or clearance item.
  • Offer has to be taken through same purchase route, all telephone, all internet or all stockist.
  • This offer is exclusive to Brook Taverner merchandise only and has to be redeemed at one purchase.
  • Use order code on back cover to redeem the offer.
  • Offer excludes items in clearance or have exclusive offers
  • Offer excludes multi-buy offer
  • This offer is not valid in conjunction with any other offer.
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4 SHIRTS FOR £100 Offer

  • If you have used the 4 for £100 and return one shirt then you will receive no credit
  • If you have used the 4 for £100 and return two shirts then you will receive no credit
  • If you have used the 4 for £100 and return three shirts then you will be charged for the cost of one shirt.
  • If you have used the 4 for £100 and return four shirts you will receive a full credit less carriage charge.
  • This offer is not valid in conjunction with any other offer.
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4 SHIRTS FOR £80 Offer

  • If you have used the 4 for £80 and return one shirt then you will receive no credit
  • If you have used the 4 for £80 and return two shirts then you will receive no credit
  • If you have used the 4 for £80 and return three shirts then you will be charged for the cost of one shirt.
  • If you have used the 4 for £80 and return four shirts you will receive a full credit less carriage charge.
  • This offer is not valid in conjunction with any other offer.
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3 SHIRTS FOR £40 Offer During Sales

  • If you have used the 3 for £40 and return one shirt then you will receive a credit for £10
  • If you have used the 3 for £40 and return two shirts then you will receive a credit for £25.
  • This offer is not valid in conjunction with any other offer.
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3 SHIRTS FOR £45 Offer During Sale

  • If you have used the 3 for £45 and return one shirt then you will receive a credit for £10
  • If you have used the 3 for £45 and return two shirts then you will receive a credit for £27.50
  • This offer is not valid in conjunction with any other offer.
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Reward and Loyalty Points

  • Points will only be allocated after a purchase
  • You can use your loyalty points against any future purchase EXCEPT on clearance and Black Friday items
  • Points gained on the item being purchased cannot be used on that item at that time of purchase
  • Points can be used on any product
  • Points can only be awarded through an online purchase
  • Points are calculated on the Grand Total Value, after discounts if applicable, of your basket, and do not include any delivery charge
  • Points are limited to the value of the order excluding the carriage charge i.e. you cannot go into a negative figure and you will always be charged for carriage
  • Points will expire after 6 months
  • If you return all your items from an order, points will be re-allocated to your account and you nett total, less carriage, will be credited.
  • If you return some items from an order then points will only be re-allocated if the nett total, less carriage, goes into a negative amount.
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Exclusive Offers

  • Exclusive offers are for online or mail order only, they cannot be redeemed in store or otherwise
  • No further promotional codes or discounts can be used with these products
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Any 3 Trouser FOR £110 Offer

  • If you have used the 3 for £110 and return one pair of trousers then you will receive no credit
  • If you have used the 3 for £110 and return two pairs of trousers then you will receive a credit for £35.
  • If you have used the 3 for £110 and return three pairs of trousers then you will receive a credit for £110.
  • This offer is not valid in conjunction with any other offer.
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Any 3 Polo Shirts for £65 Offer

  • If you have used the 3 for £65 and return one polo shirt then you will receive no credit
  • If you have used the 3 for £65 and return two polo shirts then you will receive a credit for £20.
  • If you have used the 3 for £65 and return three polo shirts then you will receive a credit for £65.
  • This offer is not valid in conjunction with any other offer.
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Any 3 Pyjamas for £140 Offer

  • If you have used the 3 for £140 and return one pair of pyjamas then you will receive no credit
  • If you have used the 3 for £140 and return two pairs of pyjamas then you will receive a credit for £45.
  • If you have used the 3 for £140 and return three pairs of pyjamas then you will receive a credit for £140.
  • This offer is not valid in conjunction with any other offer.
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Any 3 Pull On's for £95 Offer

  • If you have used the 3 for £95 and return one pair of pull on's then you will receive no credit
  • If you have used the 3 for £950 and return two pairs of pull on's then you will receive a credit for £30.
  • If you have used the 3 for £140 and return three pairs of pull on's then you will receive a credit for £95.
  • This offer is not valid in conjunction with any other offer.
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Any 3 Boxer Shorts for £45 Offer

  • If you have used the 3 for £45 and return one pair of boxer shorts then you will receive no credit
  • If you have used the 3 for £45 and return two pairs of boxer shorts then you will receive a credit for £15.
  • If you have used the 3 for £45 and return three pairs of boxer shorts then you will receive a credit for £45.
  • This offer is not valid in conjunction with any other offer.
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Any 3 Shirts for £50 Offer

  • If you have used the 3 for £50 and return one shirt then you will receive a credit for £10.10
  • If you have used the 3 for £50 and return two shirts then you will receive a credit for £30.05
  • If you have used the 3 for £50 and return three shirts then you will receive a credit for £50.
  • This offer is not valid in conjunction with any other offer.
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Any 2 Jumpers for £50 Offer

  • If you have used the 2 for £50 and return one jumper then you will receive a £20 credit
  • This off er is not valid in conjunction with any other offer.
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Any 2 Jumpers for £70 Offer

  • If you have used the 2 for £70 and return one jumper then you will receive a £20 credit
  • This offer is not valid in conjunction with any other offer.
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Any 2 Jumpers for £80 Offer

  • If you have used the 2 for £80 and return one jumper then you will receive a £35 credit
  • This offer is not valid in conjunction with any other offer.
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Any 3 Ties for £30 Offer

  • If you have used the 3 for £30 and return one tie then you will receive a credit for £6
  • If you have used the 3 for £30 and return two ties then you will receive a credit for £18
  • This offer is not valid in conjunction with any other offer.
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Double Points Offer

  • Double points will only be offered for a set period of time.
  • Current points available will be doubled for this period of time.
  • At the end of the period any remaining points will be halved and rounded down.
  • Any points accumulated during this period will be treated as normal and will not be doubled.
  • Any points used during this period will be treated as normal and be deducted as normal
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Shirt and Tie Images

  • In all cases unless specified the ties are supplied separately to the shirts and are shown for display purposes only.
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You can write to, email us or telephone us.

Brook Taverner Ltd
Haincliffe Road
Keighley
West Yorkshire
BD21 5BU
[email protected]
Tel: 0800 915 0500

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Brook Taverner Ltd, Registered in England & Wales, Company No. 450639. VAT no. 183376443 Registered office: Haincliffe Road, Ingrow, Keighley, BD21 5BU